Drive Customer Loyalty through Exceptional Service Design

Ready to revolutionize your customer service processes? Our Customer Service Design workshops offer a strategic approach to defining and enhancing customer interactions, improving efficiency, and boosting employee satisfaction.

Tailored for c-suite executives, senior managers, customer service, operations, HR and training, and service designers to work collaboratively in a facilitated session to define current service processes and identify and define actionable opportunities for improvement.

Map Frontstage and Backstage Activities

Identify and Eliminate Pain Points

Improve Operational Efficiency

Enhance Customer Satisfaction

In this two-part workshop, participants will identify and map:

Frontstage Activities

Identify all customer-facing interactions and processes throughout the entire journey.

Backstage Activities

Map the behind-the-scenes activities supporting customer-facing processes.

Support Processes

Outline the essential support processes, technology and resources required to deliver the service.

The workshop process

Image illustrating the 5 Step process we take to create a Service Blueprint

Workshop outcomes

Service Blueprint Developed

Create a detailed service blueprint mapping all customer interactions and supporting activities.

Process Optimization

Identify the gaps and prioritize areas for improvement in your service delivery process.

Actionable Plan

Define a plan to implement and validate your top priority for improving, including defining key metrics.

Who is this workshop for?

C-Level Executives

Develop a deep understanding of your current service processes, align the overall strategic vision and ensure business sustainability.

Customer Service, Operations, HR & Training Managers

Ensure service delivery processes are efficient and effective. Support the optimization of service processes and improve overall customer satisfaction. Develop training programs that equip employees with the skills to deliver exceptional service.

Service Designers and UX/UI Designers

Contribute deep subject matter expertise relevant to the organization and support the creation of intuitive and engaging service experiences.

What can I expect as a participant?

Service Blueprinting

Create a service blueprint outlining your customer's interactions and the supporting activities required to enable the interaction.

Consistent High-Quality Service

Aligning the various levels of your organization on the service process will ensure consistent and high-quality service delivery across all touchpoints.

Process Optimization

Ideate, define and prioritize potential opportunities to redesign service processes to address pain points and inefficiencies.

Enhanced Customer Satisfaction

Identify and define enhancements to improve customer interactions and create efficient and memorable services that meet and exceed their expectations.

Meet The Experience Innovation Team

The team at Experience Innovation Consulting excels in strategic planning, process optimization, and stakeholder engagement. Our service blueprint workshop is crafted to help your organization visualize your workflows, revealing complex challenges and unlocking new growth opportunities.

Our experienced facilitators lead interactive sessions to map out your existing employee experience, the processes, the technology and the data as your customer moves through their journey with your brand, enabling the team to identify areas for improvement.

By employing cutting-edge visualization techniques and leveraging industry best practices, we empower organizations to develop actionable roadmaps to drive efficiency, elevate service delivery, and foster sustainable growth. Emphasizing stakeholder engagement and nurturing a culture of innovation, participants leave the workshop equipped with a comprehensive understanding of their operational landscape and a clear roadmap to future success.

Service Blueprint workshop's pricing

Who is this workshop ideal for:

Our Service Blueprint workshop is a six-hour session delivered in two parts. It is designed to help your C-suite executives, operations, customer service, HR, and technology teams collaboratively explore, prioritize, and plan for service delivery opportunities aligned with organizational goals. This workshop defines your service processes, helps frame the potential opportunities you may pursue, and guides the development of your initial hypotheses on how the enhancement can be applied.

Workshop Process:

Initial Assessment and Research: We work with your internal teams to gather and analyze available data on your current service processes through customer feedback, employee input, and performance metrics. We support you in conducting interviews and surveys to understand customer expectations and pain points.**
Service Blueprinting: In the first three-hour session, participants gather to create a detailed service blueprint that maps all customer interactions and supporting activities. Your team identifies and documents known and perceived gaps and areas for improvement in the service delivery process.
Process Optimization: In the second three-hour session, we prioritize the gaps and potential improvements for the current state. We then ideate potential solutions and enhancements to address the identified pain points and inefficiencies.
Post Workshop Actions: Two actionable experiments with success metrics are defined and prepared for your teams to implement post-workshop as part of the second session.

Deliverables:

Two - 3 hour - In-person or digital workshop sessions.
- Ten hours of preparation and analysis with the appropriate internal liaison.

Price: $9,500*

*Pricing increases for full or multi-day sessions. Additional preparation time, resources, or licensing costs may be incurred depending on your session's needs and requests. Please note that all costs associated with on-site delivery are your responsibility.

Bundle with the Customer Journey Mapping & Experience Design workshop to save $2500!

If you’d like more information about our workshops, contact us today.

Book now

Please complete the following form if you'd like to speak with us about booking your workshop or to learn more information.

First Name

Last Name

Company Email Address

Position

Your Message

Select a date

How did you hear about us?

I agree to be contacted by Experience Innovation Consulting Ltd.

After you complete the form, our team will contact you within one business day of submitting it. During our initial call, we assess how we can offer assistance and create a customized plan for your needs.

Experience Innovation Consulting Inc. uses the information collected in this form to contact you and provide relevant information about our products and services. By submitting this form, you are providing your express consent for us to contact you for business purposes. You may unsubscribe from these communications at any time. For information on how to unsubscribe and our privacy practices and commitment to protecting your privacy, check out our Privacy Policy.

Thank you for your inquiry. We look forward to speaking with you!

Drive Customer Loyalty through Exceptional Service Design

In this two-part workshop, participants will identify and map:

Frontstage Activities

Backstage Activities

Support Processes

The workshop process

Workshop outcomes

Service Blueprint Developed

Process Optimization

Actionable Plan

Who is this workshop for?

What can I expect as a participant?

Service Blueprinting

Consistent High-Quality Service

Process Optimization

Enhanced Customer Satisfaction

Meet The Experience Innovation Team

Service Blueprint workshop's pricing

Book now

Ready to take action?