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Privacy Policy

Version: 1.2
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Last updated: 2024.07.25

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This Privacy Policy describes our policies and procedures for collecting, using, and disclosing your information when you use our Services. It also communicates about your privacy rights and how the law protects you.

 

We use Your Personal data to provide and improve our Services.

 

By using our services, you agree to us collecting and using your information as specified for the specific purposes outlined in this privacy policy. 

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Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

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Definitions

For the purposes of this Privacy Policy:

An account is a unique account created for you to access our service or parts of our service.
 

Business, for the purpose of the CCPA (California Consumer Privacy Act), refers to the Company as the legal entity that collects Consumers' personal information and determines the purposes and means of the processing of Consumers' personal data or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers' personal information, that does business in the State of California.

 

Company (referred to as either "the Company," "We," "Us," or "Our" in this Agreement) refers to Client Company Name, Client Company Address.

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For the purpose of the GDPR, the Company is the Data Controller.

 

For the purpose of the CCPA (California Consumer Privacy Act), a consumer is a natural person who is a California resident. A resident, as defined in the law, includes (1) every individual who is in the USA for other than a temporary or transitory purpose and (2) every individual who is domiciled in the USA who is outside the USA for a temporary or transitory purpose.

 

Cookies are small files placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

 

Country refers to Canada and the United States of America.

 

Data Controller, for the purposes of the GDPR (General Data Protection Regulation), refers to the Company as the legal person who, alone or jointly with others, determines the purposes and means of processing Personal Data.

 

Device means any device that can access our Services, such as a computer, a cellphone or a digital tablet.

 

Do Not Track (DNT) is a concept that has been promoted by US regulatory authorities, particularly the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing Internet users to control the tracking of their online activities across websites.

 

Personal Data is any information that relates to an identified or identifiable individual.


For the purposes of GDPR, Personal Data means any information relating to You, such as a name, an identification number, location data, online identifier or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity.


For the purposes of the CCPA, Personal Data means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.

 

Sale, for the purpose of the CCPA (California Consumer Privacy Act), means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer's personal information to another business or a third party for monetary or other valuable consideration.

 

Service refers to our Website and any of the services or goods sold on our Website or through other appropriate means.

 

A service provider is any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate our Services, to provide our Services on behalf of the Company, to perform services related to our Services or to assist the Company in analyzing how our Services are used. For the purpose of the GDPR, Service Providers are considered Data Processors.

 

Usage Data refers to data collected automatically, either generated using our Services or from our Services infrastructure (for example, the duration of a page visit).

 

Website refers to the Experience Innovation Consulting Inc. website, accessible from https://www.experienceinnovation.consulting, https://www.expinnovation.consulting,
 https://www.expinn.consulting, https://www.experienceinnovationconsulting.com, https://www.experinnovation.com, https://www.expinnov.com
 

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You mean the individual accessing or using our Services, the company, or other legal entity on behalf of which such individual is accessing or using our Services, as applicable.

 

Under GDPR (General Data Protection Regulation), You can be referred to as the Data Subject or the User, as you are the individual using our Services.

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Collecting and Using Your Data

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Types of Data Collected

 

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address

  • First name and last name

  • Phone number

  • Address, State, Province, ZIP/Postal code, City

  • Transactional and inquiry history

  • Personal preferences for improving the quality of our Service

  • Usage Data

  • Technographic information about your device's

  • Website interactions and behaviours on our company website or owned digital assets. 

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Usage Data

  • Usage Data is collected automatically when using our Services.

  • Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

  • When You access our Services by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device's unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

  • We may also collect information that Your browser sends whenever You visit our Website or access our Services by or through a mobile device.

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Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Website and store certain information. Tracking technologies may include cookies, beacons, tags, and scripts to collect and track information and improve and analyze Our Website performance. The technologies We use may consist of:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if You do not accept Cookies, You may be unable to use some parts of our Website. Unless you have adjusted Your browser setting so that it will refuse cookies, our Service may use Cookies.

 

  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a particular section and verifying system and server integrity).
     

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. We use both.

Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These cookies are essential to providing you with services available through the website and enabling you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
 

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted cookies on the Website.

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Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid having to re-enter your preferences every time You use the Website.

Tracking and Performance Cookies

Type: Persistent Cookies

Administered by: Third-Parties

Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with your device when accessing the Website. We may also use these cookies to test new pages, features, or functionality of the website and see how our users react to them.

Targeting and Advertising Cookies

Type: Persistent Cookies

Administered by: Third-Parties

Purpose: These cookies track your browsing habits to enable us to show advertising that is more likely to interest you. These cookies use information about your browsing history to group You with other users who have similar interests. Based on that information, and with our permission, third-party advertisers can place cookies to show adverts that we think will be relevant to your interests while on third-party websites.
 

Social Media Cookies

Type: Persistent Cookies

Administered by: Third-Parties

Purpose: In addition to our own cookies, we may also use various third-party cookies to report usage statistics on various social media platforms and deliver advertisements on and through social media platforms, including behavioural remarketing and similar audience ads. These Cookies may be used when You share information using a social media networking website such as Facebook, Instagram, Twitter, Pinterest, Snapchat, WeChat, TikTok, YouTube, WhatsApp, Vimeo, or any other social media networking website or mobile application.
 

Pixel Tags

A pixel tag (a web beacon or transparent GIF) is an invisible 1 x 1 pixel placed on specific web pages or email messages. When you access these web pages or open an email, pixel tags generate a generic notice of the visit, including the type of device being used, and permit us to set or read our cookies. Pixel tags are combined with cookies to track the activity on a site by a particular device. When you turn off cookies, pixel tags detect a given website visit or opening of an email message. For email messages, turning off the display of images will disable pixel tags.


For more information about the cookies we use and your choices regarding cookies, please see the Cookies section of our Privacy Policy below.
 

Your Choices Regarding Cookies

  • If You prefer to avoid using Cookies on the Website, You must disable the Cookies in your browser and then delete the Cookies saved in your browser associated with this website. You may use this option to prevent using Cookies at any time.

  • If you do not accept our cookies, you may experience some inconvenience when using the Website, and some features may not function properly.

  • If you'd like to delete cookies or want to instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.
     

For the Chrome web browser, please visit this page from Google: Clear cache & cookies - Android - Google Account Help

For the Internet Explorer web browser, please visit this page from Microsoft: How to delete cookie files in Internet Explorer

For the Firefox web browser, please visit this page from Mozilla: Clear cookies and site data in Firefox

For the Safari web browser, please visit this page from Apple: Clear cookies in Safari on Mac - Apple Support

For any other web browser, please visit your web browser's official web pages.
 

More Information about Cookies

A cookie is a small text file created by a website and stored on your computer through your browser. The idea is that the website can access the cookie later and retrieve information about you. The website then customizes pages based on this information.

Many uses of cookies are uncontroversial and help the users. Examples include:

  • Storing your username (but not your password) to save you from having to remember it or type it in when you return to a site

  • Keeping items in a virtual "shopping basket" for an online retailer website

  • A site such as a weather forecast service or movie theatre listings 'remembers' your location and automatically displays relevant details when you next visit

Cookies fall into two categories: session cookies only last until you leave the website. In contrast, persistent cookies will last until a set expiration date, 13 months from when the cookies were first placed on your device. 

 

Cookie Management Disclosure

We use CookieYes (https://app.cookieyes.com) to manage and administer cookies on our website. CookieYes is a cookie consent management platform that helps us comply with data protection regulations such as GDPR, CCPA, and other applicable privacy laws.
 

How We Use CookieYes

  1. Cookie Consent Banner: CookieYes provides a customizable consent banner on our website, allowing visitors to manage their cookie preferences.

  2. Automatic Cookie Blocking: CookieYes automatically blocks third-party cookies until user consent is obtained. This ensures that no non-essential cookies are set without your explicit permission.

  3. Cookie Scanning and Categorization: CookieYes scans our website to identify and categorize all cookies and scripts, providing transparency about the types of cookies we use.

  4. Consent Logging: CookieYes maintains a record of user consents, including consent status, date, and time, for compliance purposes.

  5. Geotargeting: CookieYes allows us to display different consent banners based on the user's location, ensuring compliance with region-specific regulations.
     

Data Collection and Privacy

CookieYes prioritizes user privacy and data minimization:

  • The only personal data collected by CookieYes is your IP address in a masked form solely for consent logging.

  • No other personally identifiable information (such as names or email addresses) is collected or stored by CookieYes.

  • Data collected by CookieYes is retained only for the duration of our subscription to their service.

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Your Rights

You have the right to manage your cookie preferences at any time. You can access and modify your cookie settings through our website's consent banner or preference center. For more information about how we use cookies and your related rights, please refer to our full Cookie Policy and Privacy Policy. By using CookieYes, we aim to provide you with greater control over your privacy while browsing our website and ensure our compliance with applicable data protection regulations.

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Platform Privacy Policy 

For complete information on CookieYes's privacy policy and data handling practices, please visit their privacy center -https://www.cookieyes.com/privacy-policy/

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Contact Us

If you have any questions about this Cookies Policy, You can contact us:

By email: privacy@experienceinnovation.consulting

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Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including monitoring its usage.

  • To manage Your Account: to manage Your registration as a user of our Services. The Personal Data You provide can give You access to different functionalities of our Services as a registered user.

  • For the performance of a contract: the development, compliance, and undertaking of the purchase contract for the products, items, or services you have purchased or any other contract with us through our services.

  • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

  • To provide You with news, special offers and general information about other goods, services and events we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

  • To manage Your requests: To attend and manage Your requests to Us.

  • To deliver targeted advertising to You: We may use Your information to develop and display content and advertising (and work with third-party vendors who do so) tailored to Your interests and/or location and to measure its effectiveness.

  • For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

  • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and evaluating and improving our Service, products, services, marketing and your experience.
     

We may share Your personal information in the following situations:

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, show advertisements to You and advertise on third-party websites to You after You visit our Service to contact You.

  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

  • With Your consent: We may disclose Your personal information for any other purpose with Your explicit written permission.
     

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for more extended periods.

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Data Retention Timelines

Experience Innovation Consulting Inc., its affiliates and business partners store data collected to provide the Services for a rolling period of two (2) years from the last website visit of our Services. Reporting data (which does not contain personal data) is stored during our contract with you. Reporting data may be deleted at your request and in all cases two (2) years after termination of the Agreement. If our contract terminates with you, we do not further collect or use any information received from you for any purposes.

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Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your local jurisdiction, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

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Your consent to this Privacy Policy, followed by Your submission of such information, represents Your agreement to that transfer.

 

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and under this Privacy Policy, and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place, including the security of Your data and other personal information.

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Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data We have collected about You.

You may update, amend, or delete Your information at any time by contacting Us to request access to, correct, or delete any personal information you provided.

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Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

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Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.


Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required by law or in response to valid requests by public authorities (e.g. a court or a government agency).


Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation

  • Protect and defend the rights or property of the Company

  • Prevent or investigate possible wrongdoing in connection with our Services

  • Protect the personal safety of Users of our Services or the public

  • Protect against legal liability
     

Security of Your Personal Data

The security of your personal data is important to us, but remember that no method of transmission over the Internet or electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

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Data Breach Notification

The Company does not guarantee that its security measures will be effective under all conditions. If the Company or it’s service providers discover a data breach, we will notify you immediately. In the event of any unauthorized access or theft of your data, We will promptly notify you and perform all actions considered reasonably necessary to remedy or mitigate the effects of the data breach.

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Detailed Information on the Processing of Your Personal Data

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our website under their Privacy Policies. Please note that this list is maintained regularly but is not updated daily. 

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First-Person Data - Obtained using Clay & Telescope

How We Use Clay.com and Trytelescope.ai

We utilize Clay.com and Trytelescope.ai to enhance customer relationship management (CRM) and lead generation processes. These platforms help us gather, organize, and analyze customer and prospect data to improve our services and interactions. Specifically, we use these tools to:

  • Collect and Store Data: We collect personal data such as names, email addresses, phone numbers, and other contact details.

  • Analyze Customer Interactions: These platforms help us track and analyze customer interactions to better understand needs and preferences.

  • Improve Customer Service: Using insights gained from these tools, we aim to provide more personalized and efficient customer service.

  • Marketing and Communication: We use data from these platforms to send targeted marketing communications and updates about our products and services.

  • Lead Generation: Trytelescope.ai assists in identifying and generating potential leads based on specified criteria.

 

Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information through Clay.com and Trytelescope.ai:

  • Identifiers: Name, business email address, business phone number, LinkedIn profile, mentions in the news.

  • Commercial Information: Records of products or services offered, SAAS platforms obtained, or considered.

  • Internet Activity: Browsing history, search history, and information regarding interaction with our website or advertisements.

  • Professional Information: Job title, employer, and work-related contact details.

 

Purposes for Data Processing

The personal data collected via Clay.com and Trytelescope.ai is processed for the following purposes:

  • Service Delivery: To provide and manage our services.

  • Customer Support: To respond to inquiries and provide customer support.

  • Marketing: To send promotional materials and personalized content.

  • Analytics: To analyze usage patterns and improve our services.

  • Lead Generation: To identify and engage potential customers.

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Clay Connected Accounts

Personal data and Commercial data collected through Clay.com are obtained using one or more of the following service providers:

  • Service Providers: Third-party vendors who provide information for our services, including lead generation, analytics, and marketing services.

    • Platform integrations include: ​

      • In our commitment to transparency, we disclose the following connected accounts that are managed by Clay:

      • Alexa: Clay-managed Alexa account (Updated: Sep 01, 2021)

      • Anthropic: Clay-managed Anthropic account (Updated: Apr 17, 2024)

      • BuiltWith: Clay-managed BuiltWith account (Updated: Sep 01, 2021)

      • Clearbit: Clay-managed Clearbit account (Updated: Aug 27, 2021)

      • ContactOut: Clay-managed ContactOut account (Updated: Nov 07, 2023)

      • ContactOut Phone: Clay-managed ContactOut account (Updated: Nov 07, 2023)

      • Datagma: Clay-managed Datagma account (Updated: Feb 20, 2024)

      • Debounce: Clay-managed Debounce account (Updated: Jun 27, 2022)

      • DeepL: Clay-managed DeepL account (Updated: Mar 04, 2024)

      • Dropcontact: Clay-managed Dropcontact account (Updated: Aug 21, 2023)

      • Enrichley: Clay-managed Enrichley account (Updated: Apr 30, 2024)

      • Findymail: Clay-managed Findymail account (Updated: Aug 24, 2023)

      • Forager: Clay-managed Forager account (Updated: Jun 05, 2024)

      • Google Gemini: Clay-managed Google Gemini account (Updated: Mar 14, 2024)

      • Google Translate: Clay-managed Google Translate account (Updated: Mar 04, 2024)

      • OpenAI: Clay-managed OpenAI account (Updated: Jan 04, 2023)

      • HitHorizons: Clay-managed HitHorizons account (Updated: Jun 04, 2024)

      • Hunter: Clay-managed Hunter account (Updated: Sep 01, 2021)

      • Icypeas: Clay-managed Icypeas account (Updated: Oct 24, 2023)

      • LeadMagic: Clay-managed Leadmagic account (Updated: May 17, 2024)

      • MadKudu: Clay-managed Madkudu account (Updated: Jun 07, 2024)

      • Mapbox: Clay-managed Mapbox account (Updated: Feb 18, 2022)

      • Nimbler: Clay-managed Nimbler account (Updated: Feb 14, 2024)

      • Ocean.io: Clay-managed Ocean.io account (Updated: May 28, 2024)

      • Owler: Clay-managed Owler account (Updated: Aug 27, 2021)

      • People Data Labs: Clay-managed People Data Labs account (Updated: Aug 27, 2021)

      • PredictLeads: Clay-managed Predict Leads account (Updated: May 24, 2024)

      • ProductHunt: Clay-managed ProductHunt account (Updated: Sep 01, 2021)

      • Prospeo: Clay-managed Prospeo account (Updated: Sep 19, 2023)

      • Selligence: Clay-managed Selligence account (Updated: Nov 07, 2023)

      • Semrush: Clay-managed Semrush account (Updated: Jan 09, 2024)

      • Smartlead.ai: Exp. Innovation API Smartkey (Updated: Jun 25, 2024)

      • Snov.io: Clay-managed Snov.io account (Updated: Recent)

      • Store Leads: Clay-managed Store Leads account (Updated: May 03, 2023)

      • Twain: Clay-managed Twain account (Updated: Jun 03, 2024)

      • Zenrows: Clay-managed Zenrows account (Updated: Aug 13, 2023)

      • ZeroBounce: Clay-managed ZeroBounce account (Updated: Jan 08, 2023)

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Data Retention Policy for Information Obtained Through Clay or Trytelescope.ai

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Data Categories

We collect and process the following categories of personal information:

  • Identifiers (e.g., name, email address, phone number)

  • Professional information (e.g., job title, employer)

  • Commercial information

  • Internet activity information
     

Retention Periods

  1. For contacts who have expressed interest in our services:

    • We will retain their personal information for as long as necessary to fulfill the purposes for which it was collected or as required by applicable laws.

    • This period will not exceed 2 years from the last meaningful interaction, end of engagement, or last communication.

  2. For contacts who have not expressed interest or have indicated they do not want to be contacted:

    • We will delete their personal information annually or earlier if requested by the individual or if any Canadian, American, European, International, CCPA, or GDPR law requires it.

  3. For all contacts:

    • We will review and update our records at least once per year to ensure compliance with this policy.​
       

Disposal Methods

When disposing of personal information, we will:

  • Permanently delete electronic records from our systems and any backups

  • Securely shred or destroy any physical records

  • Maintain records of "no-contact" lists to ensure no follow-up communications
     

Legal Holds

In the event of ongoing or anticipated legal proceedings or regulatory investigations, we may suspend the deletion of relevant data. This legal hold will supersede the normal retention period until the hold is lifted.
 

Compliance with Privacy Laws

We will comply with all applicable privacy laws, including but not limited to:

  • Canadian Personal Information Protection and Electronic Documents Act (PIPEDA)

  • California Consumer Privacy Act (CCPA)

  • General Data Protection Regulation (GDPR)

Where these laws require shorter retention periods or specific disposal methods, we will adhere to those requirements.
 

Review and Updates

This policy will be reviewed annually and updated as necessary to reflect changes in our business practices, legal requirements, or the capabilities of Clay.com and its connected services.

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Responsibility

Our Data Protection Officer (Alex Jackson) is responsible for overseeing the implementation of this policy and ensuring compliance. By implementing this data retention policy, we aim to balance our business needs with our legal obligations and our commitment to protecting individual privacy rights.​

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Platform Privacy Policies

For complete information on Clay's privacy policy and data handling practices, please visit their privacy center - https://privacy.clay.com/

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For complete information on TryTelescope.ai's privacy policy and data handling practices, please visit their privacy center - https://storage.googleapis.com/telescope_public_docs/Privacy%20Policy%20-%2016.8.23.pdf

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Person Level Data Collection using R! B2B

We utilize R! B2B (https://app.rb2b.com/) for person-level identification and business intelligence. Through this platform, we collect data about individuals in the geographical, continental United States of America. R! B2B does not recognize or collect data about non-American users of our site or services. The following the following types of data and information are collected about you by R! B2B:

  1. Identifiers: Names, email addresses, phone numbers, and other contact details.

  2. Professional Information: Job titles, employers, and work-related contact details.

  3. Company Data: Company names, industries, locations, and other firmographic information.

  4. Online Activity: Information regarding interactions with our website or advertisements.

  5. Technographic Data: Information about the technology stack used by businesses.
     

Use of Collected Data

The data collected through R! B2B is used to enhance our business development process in the following ways:

  1. Lead Generation: We use the data to identify potential clients that match our ideal customer profile (ICP).

  2. Outbound Sales: The contact information is used for targeted email campaigns and direct phone outreach.

  3. Market Research: We analyze the data to understand industry trends and potential market opportunities.

  4. Account-Based Marketing: The company-level data helps us tailor our marketing efforts to specific high-value accounts.

  5. Sales Intelligence: Our sales team uses the data to prepare for calls and meetings with prospects.

  6. Demand Generation: We create targeted content based on the professional and company information collected.
     

Data Retention Policy

We are responsible for data management and comply with applicable data protection laws. Our retention policy is as follows:

  1. Active Business Contacts: Data for active business contacts will be retained as long as necessary for ongoing business relationships.

  2. Non-Active Business Contacts: Personal data of non-active business contacts will not be retained for longer than two years from the last meaningful interaction.

  3. Uninterested Parties: We will promptly delete the personal data of individuals who have indicated they are not interested in our services or have requested not to be contacted. We will retain a record of their preference to ensure compliance with their request.

  4. Annual Data Audit: We conduct an annual audit of our data to ensure compliance with this policy and applicable data protection laws. This audit includes:

    • Reviewing and updating our records to identify non-active contacts and uninterested parties

    • Verifying the accuracy and completeness of our data

    • Ensuring that data retention and deletion practices are followed
       

Data Deletion Process

When personal data is no longer needed or upon valid requests from data subjects, we will:

  • Permanently delete electronic records from our systems and any backups

  • Securely shred or destroy any physical records

  • Ensure that data is removed from all integrated third-party services, including R! B2

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Platform Privacy Policy

For complete information on R! B2B's privacy policy and data handling practices, please visit their privacy policy - https://www.rb2b.com/privacy-policy

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Customer Review Data

Use of Trustpilot for Customer Reviews

Purpose

Trustpilot (https://ca.trustpilot.com/) collects and displays customer reviews about our products and services. Trustpilot is an online review platform that helps us gather valuable customer feedback, enhance our credibility, and provide social proof to potential customers.

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Types of Data Collected

When you leave a review on Trustpilot, the following types of data may be collected:

  1. Personal Identifiers: Name, email address, and any other contact details you provide.

  2. Review Content: The text of your review, including any comments about your experience with our products or services.

  3. Rating: A star rating from 1 to 5, reflecting your overall satisfaction.

  4. Interaction Data: Information about your interaction with our company, such as purchase history or customer service experiences.

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How We Use the Data

The data collected through Trustpilot is used in the following ways:

  1. Displaying Reviews: Our website and other marketing materials display your reviews and ratings to provide transparency and build trust with potential customers.

  2. Customer Feedback: We analyze the content of reviews to gain insights into customer satisfaction and identify areas for improvement.

  3. Engagement: We may respond to your reviews on Trustpilot to address any concerns or thank you for your feedback.

  4. Marketing: Our marketing campaigns may feature positive reviews to showcase customer satisfaction and enhance our brand image.

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Data Display on Our Website

Reviews collected via Trustpilot are displayed on our website in the following manner:

  • Star Rating: Your star rating is prominently displayed alongside your review.

  • Review Text: The full text of your review is published, providing detailed feedback about your experience.

  • Reviewer Information: Your name (or username) and any other non-sensitive information you choose to share are displayed with your review.

​

Data Retention and Deletion

We adhere to the following data retention and deletion practices:

  1. Retention Period: Reviews and associated data are retained as long as they are relevant to our business purposes or as applicable laws require.

  2. Deletion of Data: We will delete reviews and associated data upon request from the reviewer or if the data is no longer necessary. Additionally, we will retain records of preferences for individuals who have indicated they do not wish to be contacted.

  3. Annual Audit: We conduct an annual data audit to ensure compliance with our data retention policies and applicable laws.

​

Platform Privacy Policy

For complete information on Trust Pilot's privacy policy and data handling practices, please visit their privacy policy - https://legal.trustpilot.com/for-reviewers/end-user-privacy-terms

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Use of Clutch.co for Customer Reviews

Purpose

We use Clutch.co (https://clutch.co/) to collect and display customer reviews about our products and services. Clutch.co is an independent review platform that helps us gather valuable client feedback, enhance our credibility, and provide social proof to potential customers.
 

Types of Data Collected

When you leave a review on Clutch.co, the following types of data may be collected:

  1. Personal Identifiers: Names, email addresses, and any other contact details you provide.

  2. Review Content: The text of your review, including any comments about your experience with our products or services.

  3. Rating: A star rating from 1 to 5, reflecting your overall satisfaction.

  4. Project Details: Information about the project or service, including scope, budget, and timeline.

  5. Company Information: Your company's name, industry, and size.
     

How We Use the Data

The data collected through Clutch.co is used in the following ways:

  1. Displaying Reviews: Your reviews and ratings are displayed on our Clutch.co profile and may also be embedded on our website and other marketing materials to provide transparency and build trust with potential customers.

  2. Customer Feedback: We analyze the content of reviews to gain insights into customer satisfaction and identify areas for improvement.

  3. Engagement: We may respond to your reviews on Clutch.co to address concerns or thank you for your feedback.

  4. Marketing: Our marketing campaigns may feature positive reviews to showcase customer satisfaction and enhance our brand image.
     

Data Display on Our Website

Reviews collected via Clutch.co are displayed on our website in the following manner:

  • Star Rating: Your star rating is prominently displayed alongside your review.

  • Review Text: The full text of your review is published, providing detailed feedback about your experience.

  • Reviewer Information: Your name (or username) and any other non-sensitive information you choose to share are displayed with your review.
     

Data Retention and Deletion

We adhere to the following data retention and deletion practices:

  1. Retention Period: Reviews and associated data are retained as long as they are relevant to our business purposes or as applicable laws require. Specifically, data for non-active business contacts will not be retained for longer than two years.

  2. Deletion of Data: We will delete reviews and associated data upon request from the reviewer or if the data is no longer necessary. Additionally, we will retain records of preferences for individuals who have indicated they do not wish to be contacted.

  3. Annual Audit: We conduct an annual data audit to ensure compliance with our data retention policies and applicable laws.

​

​​Analytics

We use third-party service providers to monitor and analyze the use of our services and categorize and analyze behavioural characteristics using data collected to improve the performance of our advertising and services provided.
 

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

 

You can opt out of having made your activity available on our services to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information about visits activity with Google Analytics.

For more information on Google's privacy practices, please visit the Google Privacy & Terms web page: Google Privacy Policy.

Alternatively, you can also opt out of the use of Neustar services Cookies by using the Network Advertising Initiative (NAI) Consumer Opt-Out tool, the Digital Advertising Alliance (DAA) tool, or the European Digital Advertising Alliance (EDAA) Opt-Out tool.

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Advertising

We may use some or all of the following Service Providers to show you advertisements and help support and maintain Our Service.
 

Google Ads

Google Ads (AdWords) marketing service is provided by Google Inc. Google, as a third-party vendor, uses cookies to serve ads about our Services. Google's use of cookies enables it and its partners to serve ads to our users based on their visits and interactions with our Service or other websites on the Internet.

You may opt out of using Google Ads Cookies for interest-based advertising by visiting the Google Ads Settings web page: http://www.google.com/ads/preferences/.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: Google Privacy Policy

 

LinkedIn

LinkedIn LinkedIn Corp. provides a marketing service. You can opt out of LinkedIn’s interest-based ads by enabling your web browser's "Do Not Track" functionality or by following LinkedIn instructions: Manage Advertising Preferences | LinkedIn help. You can learn more about the privacy practices and policies of LinkedIn by visiting their Privacy Policy page: Privacy policy​​

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Email Marketing

We may use your personal data to contact you through newsletters, marketing or promotional materials, and other information that may interest you. You may opt-out of receiving any or all of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

We may use Email Marketing Service Providers to manage and send emails to You. 
 

HubSpot Marketing Campaigns

HubSpot Email Marketing Campaigns is an email marketing module within the HubSpot suite of products. HubSpot, as a third-party vendor, uses cookies and web beacons to improve the effectiveness of its digital marketing and sales solutions as well as the services it provides to us as a client. You may opt out of email marketing communications by clicking “unsubscribe” within the email body content and confirming your decision. Their Privacy Policy can be viewed at HubSpot - Privacy Policy.

 

Smartlead.ai (521 Products) Email Marketing Campaigns
Smartlead.ai is an advanced email marketing platform we use to optimize our lead generation and nurturing processes. As a third-party vendor, Smartlead.ai employs cookies, web beacons, and datasets from 3rd party sources and data vendors to enhance the performance of its marketing solutions and the services provided to us. You can opt out of our email communications by clicking “unsubscribe” in the email content and confirming your choice. For more details, please refer to their Privacy Policy at Smartlead Privacy Policy.

 

Behavioral Remarketing

The Company uses remarketing services to advertise to You after You access or visit our Service. Our third-party vendors use cookies and non-cookie technologies to help Us recognize Your Device and understand how You use our Service so that We can improve our Service to reflect Your interests and serve You advertisements that are likely to be of more interest to You.

 

These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service under their Privacy Policies to enable Us to:

  • Measure and analyze traffic and browsing activity on Our Service

  • Show advertisements for our products and/or services to You on third-party websites or apps

  • Measure and analyze the performance of Our advertising campaigns

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Some of these third-party vendors may use non-cookie technologies that may not be impacted by browser settings that block cookies. Your browser may not permit You to block such technologies. You can use the following third-party tools to decline the collection and use of information to serve You interest-based advertising:

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You may opt out of all personalized advertising by enabling privacy features on Your mobile device, such as Limit Ad Tracking (iOS) and Opt Out of Ads Personalization (Android). See Your mobile device Help system for more information.

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We may share information, such as hashed email addresses (if available) or other online identifiers collected on Our Service with these third-party vendors. This allows third-party vendors to recognize and deliver You ads across devices and browsers.

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To read more about the technologies used by these third-party vendors and their cross-device capabilities, please refer to the Privacy Policy of each vendor listed below.

We may use some or all of these third-party vendors for remarketing services:

​

Google Ads (Previously AdWords)

Google Inc provides Google Ads (AdWords) remarketing service.

You can opt out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: Google Ad Settings. Google also recommends installing the Google Analytics Opt-out Browser Add-on - Google Analytics Opt-out Browser Add-on Download Page - for your web browser. Google Analytics Opt-out Browser Add-on allows visitors to prevent their data from being collected and used by Google Analytics. For more information on Google's privacy practices, please visit the Google Privacy & Terms web page: Google Privacy Policy.
 

LinkedIn

LinkedIn LinkedIn Corp. provides remarketing service You can opt out from LinkedIn’s interest-based ads by enabling the "Do Not Track" functionality of your web browser or by following LinkedIn instructions: Manage Advertising Preferences | LinkedIn help

​

You can learn more about LinkedIn's privacy practices and policies by visiting their Privacy Policy page: Privacy policy.
 

Usage, Performance and Miscellaneous

We may use third-party service providers to improve our service.
 

Invisible reCAPTCHA

We may use an invisible captcha service named reCAPTCHA. reCAPTCHA is operated by Google. The reCAPTCHA service may collect information from You and Your Device for security purposes. The information gathered by reCAPTCHA is held under Google's privacy policy: Google Privacy Policy.
 

GDPR Privacy

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Legal Basis for Processing Personal Data under GDPR

We may process Personal Data under the following conditions:

  • Consent: You have given Your consent for processing Personal Data for one or more specific purposes.

  • Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.

  • Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.

  • Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.

  • Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.

  • Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.

In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

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Your Rights under the GDPR

The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.

You have the right under this Privacy Policy, and by law if You are within the EU, to:

  • Request access to Your Personal Data. The right to access, update or delete the information We have on You. To complete these actions, you will need to contact us by email at By email: privacy@experienceinnovation.consulting

  •  This also enables You to receive a copy of the Personal Data We hold about You.

  • Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information We hold about You corrected.

  • Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.

  • Request the erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.

  • Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.

  • Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of our Services.
     

Exercising of Your GDPR Data Protection Rights

You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.

You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.

CCPA Privacy

This privacy notice section for California residents supplements the information contained in Our Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of California.
 

Categories of Personal Information Collected

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or Device. The following is a list of categories of personal information that we may have collected from California residents within the last twelve (12) months.

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Please note that the categories and examples provided in the list below are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact collected by Us, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been collected. For example, certain categories of personal information would only be collected if You provided such personal information directly to Us.

 

Category A: Identifiers.

Examples: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, driver's license number, passport number, or other similar identifiers.

Collected: Yes.
 

Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

Examples: A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.

Collected: Yes.
 

Category C: Protected classification characteristics under California or federal law.

Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

Collected: No.
 

Category D: Commercial information.

Examples: Records and history of products or services purchased or considered.

Collected: Yes.
 

Category E: Biometric information.

Examples: Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

Collected: No.
 

Category F: Internet or other similar network activity.

Examples: Interaction with our Services or advertisements.

Collected: Yes.
 

Category G: Geolocation data.

Examples: Approximate physical location.

Collected: Yes.

 

Category H: Sensory data.

Examples: Audio, electronic, visual, thermal, olfactory, or similar information.

Collected: No.
 

Category I: Professional or employment-related information.

Examples: Current or past job history or performance evaluations.

Collected: Yes - Job History only when disclosed (E.g. I worked at named company from this time to this time).

 

Category J: Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).

Examples: Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

Collected: No.
 

Category K: Inferences drawn from other personal information.

Examples: Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Collected: No.

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Under CCPA, personal information does not include:

  • Publicly available information from government records

  • Deidentified or aggregated consumer information

  • Information excluded from the CCPA's scope, such as: 

  • Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data

  • Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994
     

Sources of Personal Information

We obtain the categories of personal information listed above from the following categories of sources:

  • Directly from You. For example, from the forms You complete on our Service, preferences You express or provide through our Service.

  • Indirectly from You. For example, from observing Your activity on our Service.

  • Automatically from You. For example, through cookies We or our Service Providers set on Your Device as You navigate through our Services or Website.

  • From Service Providers. For example, third-party vendors to monitor and analyze the use of our Service, third-party vendors to provide advertising on our Service, third-party vendors to deliver targeted advertising to You, or other third-party vendors that We use to provide our Services to You.
     

Use of Personal Information for Business Purposes or Commercial Purposes

We may use or disclose personal information We collect for "business purposes" or "commercial purposes" (as defined under the CCPA), which may include the following examples:

  • To operate our Service and provide You with our Services.

  • To provide You with support and to respond to Your inquiries, including to investigate and address Your concerns and monitor and improve our Service.

  • To fulfill or meet the reason You provided the information. For example, if You share Your contact information to ask a question about our Service, We will use that personal information to respond to Your inquiry.

  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

  • As described to You when collecting Your personal information or as otherwise set forth in the CCPA.

  • For internal administrative and auditing purposes.

  • To detect security incidents and protect against malicious, deceptive, fraudulent or illegal activity, including, when necessary, to prosecute those responsible for such activities.

Please note that the examples provided above are illustrative and not intended to be exhaustive. For more details on how we use this information, please refer to the "Use of Your Personal Data" section.

If We decide to collect additional categories of personal information or use the personal information We collected for materially different, unrelated, or incompatible purposes We will update this Privacy Policy.
 

Disclosure of Personal Information for Business Purposes or Commercial Purposes

We may use or disclose and may have used or disclosed in the last twelve (12) months the following categories of personal information for business or commercial purposes:

Category A: Identifiers

Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))

Category D: Commercial information

Category F: Internet or other similar network activity

Category G: Geolocation data

Category I: Professional or employment-related information


 

Please note that the categories listed above are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact disclosed, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been disclosed.

When We disclose personal information for a business purpose or a commercial purpose, We enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.
 

Sale of Personal Information

As defined in the CCPA, "sell" and "sale" mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer's personal information by the business to a third party for valuable consideration. This means that We may have received some kind of benefit in return for sharing personal information, but not necessarily a monetary benefit.

Please note that the categories listed below are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact sold, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been shared for value in return.

 

Our privacy commitment: We never sell your information under any circumstances.

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Share of Personal Information

We may share Your personal information identified in the above categories with the following categories of third parties:

  • Service Providers
     

Collection or Sale of Personal Information of Minors Under 18 Years of Age

We do not knowingly collect personal information from minors under the age of 18 through our Services, although there is potential that certain third-party websites that we link to may do so. These third-party websites have their terms of use and privacy policies. We encourage parents and legal guardians to monitor their children's Internet usage and instruct their children never to provide information on other websites without their permission.

​

We do not sell clients' personal information under any circumstances.

​

Your Rights under the CCPA

The CCPA provides California residents with specific rights regarding their personal information. If You are a resident of California, You have the following rights:

  • The right to notice. You have the right to be notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.

  • The right to request. Under CCPA, You have the right to request that We disclose information to You about Our collection, use, sale, disclosure for business purposes and share of personal information. Once We receive and confirm Your request, We will disclose to You: 

  • The categories of personal information We collected about You

  • The categories of sources for the personal information We collected about You

  • Our business or commercial purpose for collecting or selling that personal information

  • The categories of third parties with whom We share that personal information

  • The specific pieces of personal information We collected about You

  • If we sold Your personal information or disclosed Your personal information for a business purpose, We will disclose to You: 

  • The categories of personal information categories sold

  • The categories of personal information categories disclosed

  • The right to say no to the sale of Personal Data (opt-out). You have the right to direct Us not to sell Your personal information. To submit an opt-out request, don't hesitate to contact Us.

  • The right to delete Personal Data. You have the right to request the deletion of Your Personal Data, subject to certain exceptions. Once We receive and confirm Your request, We will delete (and direct Our Service Providers to delete) Your personal information from our records, unless an exception applies. We may deny Your deletion request if retaining the information is necessary for Us or Our Service Providers to: 

  • Complete the transaction for which We collected the personal information, provide a good or service that You requested, take actions reasonably anticipated within the context of our ongoing business relationship with You, or otherwise perform our contract with You.

  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

  • Debug products to identify and repair errors that impair existing intended functionality.

  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.

  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).

  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws when the information's deletion may likely render impossible or seriously impair the research's achievement if You previously provided informed consent.

  • Enable solely internal uses that align with consumer expectations based on Your relationship with Us.

  • Comply with a legal obligation.

  • Make other internal and lawful uses of that information that are compatible with the context in which You provided it.

  • The right not to be discriminated against. You have the right not to be discriminated against for exercising any of Your consumer's rights, including by: 

  • Denying goods or services to You

  • Charging different prices or rates for goods or services, including the use of discounts or other benefits or imposing penalties

  • Providing a different level or quality of goods or services to You

  • Suggesting that You will receive a different price or rate for goods or services or a different level or quality of goods or services
     

Exercising Your CCPA Data Protection Rights

In order to exercise any of Your rights under the CCPA, and if You are a California resident, You can contact Us:

By email: privacy@experienceinnovation.consulting

By visiting this page on our website: https://www.experienceinnovation.consulting/privacy

Only You, or a person registered with the California Secretary of State that You authorize to act on Your behalf, may make a verifiable request related to Your personal information.

Your request to Us must:

  • Provide sufficient information that allows Us to reasonably verify You are the person about whom We collected personal information or an authorized representative

  • Describe Your request with sufficient detail that allows Us to understand, evaluate, and respond to it properly

We cannot respond to Your request or provide You with the required information if We cannot:

  • Verify Your identity or authority to make the request

  • And confirm that the personal information relates to You

We will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time to provide the required information may be extended once by 45 days when reasonably necessary and with prior notice.

Any disclosures We provide will only cover the 12 months preceding the verifiable request's receipt.

For data portability requests, We will select a format to provide Your personal information that is readily usable and should allow You to transmit the information from one entity to another entity without hindrance.
 

Do Not Sell My Personal Information

You have the right to opt-out of the sale of Your personal information. Once We receive and confirm a verifiable consumer request from You, we will stop selling Your personal information. To exercise Your right to opt-out, please contact Us.

The Service Providers we partner with (for example, our analytics or advertising partners) may use technology on our Services that sells personal information as defined by the CCPA law. If you wish to opt out of the use of Your personal information for interest-based advertising purposes and these potential sales as defined under CCPA law, you may do so by following the instructions below.

Please note that any opt out is specific to the browser You use. You may need to opt out on every browser that You use.
 

Website

You can opt out of receiving ads that are personalized as served by our Service Providers by following our instructions presented on our Services:

The opt out will place a cookie on Your computer that is unique to the browser You use to opt out. If you change browsers or delete the cookies saved by your browser, You will need to opt out again.


Mobile Devices

Your mobile device may give You the ability to opt out of the use of information about the apps You use in order to serve You ads that are targeted to Your interests:

  • "Opt out of Interest-Based Ads" or "Opt out of Ads Personalization" on Android devices

  • "Limit Ad Tracking" on iOS devices

You can also stop the collection of location information from Your mobile device by changing the preferences on Your mobile device.

"Do Not Track" Policy as Required by California Online Privacy Protection Act (CalOPPA)

Our Service responds to Do Not Track signals. 

However, some third party websites do keep track of Your browsing activities regardless of your preference. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of Your web browser.
 

Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers.

​

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

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Your California Privacy Rights (California's Shine the Light law)

Under California Civil Code Section 1798 (California's Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties' direct marketing purposes.

If you'd like to request more information under the California Shine the Light law, and if You are a California resident, You can contact Us using the contact information provided below.

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California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)

California Business and Professions Code Section 22581 allows California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.

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To request removal of such data, and if You are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account.

Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

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Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

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Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

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You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

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Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: privacy@experienceinnovation.consulting

By visiting this page on our website: https://www.experienceinnovation.consulting/privacy

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